Frequently asked questions
What's included in a mystery pin pack?
Each mystery pin pack from The Aristopins contains a carefully curated selection of authentic Disney pins. Our packs include varying numbers of pins, featuring a mix of classic characters, hidden mickeys, and vintage designs. Every pin is guaranteed to be 100% authentic and in excellent condition. The specific pins are a surprise, making each pack a delightful unboxing experience for collectors!
How does shipping work?
We offer fast and reliable shipping to customers across the United States. Orders are processed within 1-3 business days and typically arrive within 5-9 business days for domestic orders. We provide tracking information for all orders so you can monitor your package's journey. Shipping costs are calculated at checkout based on your location and order weight.
Are all pins authentic?
Absolutely! Authenticity is our top priority at The Aristopins. Every single pin in our collection is verified as 100% authentic Disney merchandise. We source our pins directly from reputable suppliers and conduct thorough quality checks before packing. We never sell counterfeit or replica pins. If you ever have concerns about the authenticity of a pin you've received, please contact us immediately and we'll make it right.
What's your return and exchange policy?
All products are final sale. We do not accept returns or exchanges at this time. However, please contact us with any issues or questions and we are more than happy to help!
How can I contact customer support?
We're here to help! You can reach our customer support team via the contact form on our website. We typically respond to inquiries within 24 hours during business days. We're committed to providing excellent customer service and resolving any issues quickly and fairly.